FAQs

How long does it take to receive my items?

From the moment you’ve confirmed your order, processing and fulfillment takes 1-3 working days. During sales and festive period, do allow for up to 5 working days for us to process your order.
We ship your orders directly from our Kuala Lumpur HQ.
Domestic Shipping (inclusing Sabah and Sarawak) via Poslaju – 2-5 working days
International Shipping via Pos Malaysia – 5-21 working days.

How long does a backordered product take to ship out?

Backordered Items are processed as a batch and can take as long as 1-2 months to come back in stock.

Usually we aim to deliver by 3-4 weeks.

Please contact us before making the order just to make sure of the estimate.

How much does shipping cost?

Standard shipping is free for all domestic orders over RM150. For domestic orders under RM150, a standard flat rate of RM 9 applies. For express domestic shipping within Klang Valley, kindly email us for expedited shipping rates and these rates are to be borne by customer.

All international orders attract a RM30 flat rate and is free for orders above RM 500.

How do I know my order went through?

You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation number.  If you do not receive this email, there may have been a problem with your order.  You can contact our sales team for clarification here.

How do I know my order has been dispatched?

Once we send out your order, you will receive a dispatch confirmation with a tracking number.  You can then proceed to track your order with the respective courier service.

Once I have placed an order, can I make changes?

Unfortunately, we cannot accept changes to your order once it has been placed.  All orders are final upon payment.  However, you may make as many changes to your shopping cart prior to paying.

Is there a delay during busy periods?

Often during Sales and Eid, your order might be slightly delayed by a few days. however we will endeavour to get all orders out as soon as possible.  At times, there are also glitches with Poslaju/ Pos Malaysia server which may cause unexpected delays.  If you have any questions about your order, please don’t hesitate to contact us.